Shipping & Returns
How do I return an item?
Returns
We Want You to be Happy With Your Purchase!
RC Hobbies wants you to be completely satisfied with your purchase. If for any reason you don't like or change your mind about an item you purchased from RC Hobbies USA, you may return New and Unused merchandise (with original contents and packaging) within 30 days of the original purchase date for store credit or a refund to the original payment method. Refunds to the original payment method maybe charged a restocking fee of 15% of the purchase price.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. We may also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by RC Hobbies USA are insured for 100% of the package value. If your package is in fact lost, we will either replace the package, credit your RC Hobbies USA account for the full amount, or offer you a refund for the full amount of the order.
Before we can file a claim for a lost package, we must allow the carrier the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail - 10 business days from the day the order was shipped.
USPS Priority Mail - 14 business days from the day the order was shipped.
USPS First Class Mail - 21 business days from the day the order was shipped.
FedEx Ground or Home Delivery - 10 business days from the day the order was shipped.
FedEx 2 Day - 5 business days from the date the order was shipped.
* Please allow us 2-3 business days to contact the shipping carrier regarding your missing package.
* Please do not open a PayPal claim against the order, as this will further delay the process.
Defective Merchandise
If you receive an item that is damaged or defective, please contact Customer Service immediately by phone or email. Every manufacturer's policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible.
Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.
Please note: RC Hobbies USA reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.
NOTE: RC Hobbies USA is not responsible for return shipping to us, nor any fees associated with return shipping, unless the item is found to be damaged, defective, or incorrect.
Please take a moment to read our Terms and Conditions below.
How To Return Merchandise To RC Hobbies USA:
Email or Call one of our helpful Customer Service Representatives. If you are contacting RC Hobbies USA by email, please include your Invoice Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement.
• When packing merchandise to return to RC Hobbies USA, please use packing fillers inside the box or padded envelopes for smaller pieces to protect the items from damage during shipping.
• We recommend insuring any packages being returned to RC Hobbies USA. In the event that the package becomes lost or damaged, the carrier will reimburse you for the merchandise. RC Hobbies USA is not responsible for returned merchandise that is lost or damaged in transit.
• A notification will be sent to the email address listed on your RC Hobbies USA account when the refund has been applied, or the store credit is added to your account. Please note: This may take 1-3 business days after the package has been received.
Additional notes:
• If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus any fees associated with your package.
• Discounts applied to an order, such as coupon codes, will be divided evenly amongst any returned merchandise; If you have any questions about the discounted price and how it's applied, please call Customer Service; we will be glad to help!
You must contact us before you return an item to us. You can reach us by telephone at 714-441-2274, Monday thru Friday, 10 a.m. to 6 p.m. Pacific Standard Time.
Please send return merchandise to:
RC Hobbies USA
1070 S Cypress Street Ste H
La Habra, CA 90631
Be sure to include:
1. Your invoice or order confirmation number. This can be found on your order confirmation email or in your account information. If you paid using PayPal, you may also find this in your PayPal order history. Look for the invoice id number.
2. A brief description as to why the item is being returned.